Refund policy
At BANARASA, we strive to provide our customers with the highest quality traditional Indian clothing and accessories. We understand that sometimes, despite our best efforts, a product may arrive defective. In such cases, we have a comprehensive return policy in place to ensure your satisfaction.
Defective Product
If you receive a defective product, we apologize for any inconvenience caused. We want to make the return process as seamless as possible for you. To assist us in understanding the issue, we encourage you to provide a 360-degree video showcasing the defect. This will help us accurately assess the problem and expedite the refund process.
Refund Process
Once we receive your 360-degree video showcasing the defect, our team will review it to confirm the issue. If the defect is verified, we will initiate the refund process. Please note that refunds will be issued in the original form of payment used for the purchase.
Return Shipping
We understand that returning a defective product can be inconvenient, which is why we offer a hassle-free return shipping process. Once the defect is confirmed, we will provide you with a prepaid shipping label. Simply package the item securely and attach the label to the package. Drop it off at your nearest shipping center, and we will take care of the rest.
Timeframe
We value your time and aim to resolve any issues promptly. Once we receive the defective product and confirm the defect, we will process your refund within 5 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.
Contact Us
If you have any questions or need further assistance regarding our return policy for defective products, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction.
Thank you for choosing BANARASA for your traditional Indian clothing and accessories needs. We appreciate your trust in our commitment to providing authentic and handcrafted products that showcase the rich heritage and craftsmanship of India.
At BANARASA, we strive to provide our customers with the highest quality traditional Indian clothing and accessories. We understand that sometimes, despite our best efforts, a product may arrive defective. In such cases, we have a clear and straightforward return policy to ensure your satisfaction.
Defective Product
Upon receiving your order, we recommend that you carefully inspect the contents of the package. In the unlikely event that you discover a defective product, we have implemented a unique feature to assist you in the return process. Simply open the box and you will find a 360 video that showcases the defect. This video will serve as evidence of the product's condition at the time of delivery.
Return Process
If you encounter a defective product, please follow these steps to initiate a return:
- Watch the 360 video included in the box to verify the defect.
- Contact our customer support team within 5 days of receiving the product to inform them about the issue.
- Provide our customer support team with the order number, a brief description of the defect, and the video evidence.
- Our customer support team will review your request and provide you with further instructions.
- Once your return is approved, you will be provided with a return shipping label.
- Package the defective product securely and attach the provided return shipping label.
- Ship the package back to us using a reliable shipping service.
Refund
Upon receiving the returned defective product, our team will thoroughly inspect it to confirm the defect. If the defect is verified, we will process your refund within 5 days. The refund will be issued using the original payment method used for the purchase.
Please note that our return policy only applies to defective products. If you wish to return a product for any other reason, such as a change in preference or size, please refer to our general return policy for further instructions.
At BANARASA, we are committed to ensuring your satisfaction with our products. If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team. We are here to assist you and provide a seamless shopping experience.